Ryan Ottele's Resume (Last updated July 11th 2008)

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Ryan E. Ottele
Pasadena, TX 77503-2825

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OBJECTIVE

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Increase cross-selling, satisfaction, and retention by delivering unparalleled service

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WORK EXPERIENCE
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05/2008 - Present Teller	Wells Fargo Bank	Webster, TX
Manage cash drawer with $50,000 daily limit Assist 90 - 120 customers per day Perform 15 transactions per hour Recommend 10 products proactively to appropriate customers -
08/2007 - 04/2008 Member Service Representative	San Jacinto Area CU	Pasadena, TX
Manage cash drawer with $15,000 daily limit Assist 40 - 50 customers per day Perform 10 transactions per hour Recommend 8 products proactively to appropriate customers Maintain OFAC report of 500 individuals Review CU processes and 9 training manuals Execute 9 online assessment exams over operating procedures Adhere to strict, security policies to protect member information and ensure privacy -
04/2006 - 08/2007 Customer Service	Wal-Mart Stores, Inc.	Pasadena, TX
Resolved issues, returns with 140 customers daily Met with 30 customers per hour Handled $2000 cash drawer Processed credit card transactions, check cashing, money transfers Employed fingerprinting practices Cross-sold 3 products and services Improved ability to count money and move queue quickly -

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SKILLS

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10-key

70 wpm

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Counterfeit currency detection

Excellent communication and customer relation skills

Equally effective working on a team or independently

Technically-inclined and skilled; able to operate sundry, proprietary computer systems

Work well with all levels of management; able to multi-task; detail-oriented

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EDUCATION
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08/2005 - 05/2008	San Jacinto College	Pasadena, TX
Associate in Arts Business Administration -

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COMMUNITY INVOLVEMENT

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Volunteer for Pasadena Fire Department (2005 - 2008)
Volunteer for Healthy Kids of Pasadena (July 2006)

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